Senior Product Manager - Shipping

About Catawiki

Catawiki was founded in 2008. It was originally designed as a website where collectors could manage and keep track of their collections online. Visitors can still add new items to the existing catalogue of collectibles. Unsurprisingly, the name Catawiki is a combination of the words ‘catalogue’ and ‘wiki’. In 2011, Catawiki began hosting weekly auctions in various categories, including art, antiques, classic cars, watches, jewellery, fashion, books, and stamps.

Position

What you will do

Winning an object at Catawiki is an exciting moment, but the real excitement comes once the object has been delivered. Whether it’s a classic car, a watch, a painting or a rare stamp, they all need to arrive in the hands of the buyer, and only when the item is according to the description, will we proceed with the pay-out to the Seller. As simple as this sounds, there are many things that can go wrong in this process and with hundreds of thousands of objects in all shapes and sizes, we need to ensure that we help this process go smooth and easy.

As we’re rapidly expanding, we’re looking for an experienced Senior Product Manager Shipping to strengthen our team of high performing Product Managers, Engineers, Designers and Data Scientists to scale our business. 

As a Sr. PM Shipping at Catawiki, you will work with a multidisciplinary team within our Fulfilment vertical to:

• Relentlessly focus on what’s best for our customers and our business.
• Empower our Sellers and Buyers with the most convenient ways and processes to ship and receive their desired object.
• Responsible for selecting new, and maintaining the relationships with existing, shipping partners.
• Manage the process of giving and receiving feedback to the seller.
• Understand and identify customer behaviour and needs through research and analysis.
• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product.
• Contribute to the overall Product Vision and Strategy for this core part of our value proposition.
• Strong stakeholder management and partnership with the commercial organization in Catawiki and specifically the shipping operations team
• Take ownership of anything related to shipping, the roadmap and prioritisation of new features and enhancements to existing features. Examples:
  • Working with various carriers across the world
  • Working with shipping aggregators
  • Find projects to make shipping costs more fair
  • Improve the quality of the overall shipping experience for buyers and sellers
• Execute on that roadmap with clear expected outcomes and meticulous measurement.
• Empower your team and cross-collaborate with other teams and stakeholders across the company to unlock their full potential.
• Manage and work closely with your stakeholders: the commercial teams, Customer support teams, and the experts, to get the best ideas in and subsequently get everyone aligned for fast implementation.
• Get. Stuff. Done.

Your qualification

In addition to your demonstrable experience as a Product Manager in a fast growing online company, you also have:

• A strong belief in Customer Centric product development.
• A data driven approach; You base your decisions on facts rather than opinions.
• Familiarity with a/b experimentation; You’re aware that valuable information comes from both positive and negative results through experimentation.
• An interest and curiosity in the world of (online) auctions.
• An intrinsic motivation to drive operational efficiency improvements and overcoming resistance to change.
• Energy, a commercial focus, and a sense of urgency to everything you touch; You’re a self-motivated and results driven person who is not afraid to get their hands dirty to solve a problem.
• Natural collaboration and communication skills, fluent English, and good in posing probing questions to quickly and fully understand what someone's talking about.
• An agile and innovative mindset with the tenacity to thrive in a constantly changing environment plus the ability to deal with complexity and ambiguous situations.
• An eagerness to learn; You seek continuous feedback and input.
• 3+ years experience as a Product Manager ideally e-commerce focused.
• Experience in the Shipping/ Logistics domain 

What we offer

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Additional details

Our Offices and Way of Working
Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.